Returns & Exchanges

We want you to feel confident when shopping with us. Please review our return and exchange policy before submitting a request.

1. Return Eligibility

We accept return and exchange requests for eligible items purchased directly from our website, subject to the conditions outlined below.

To be eligible for a return or exchange, items must be unused, unworn, clean, and in their original condition. Items showing signs of wear, dirt, damage, or washing may not be accepted.

Please contact our customer support team before sending any items back to ensure your return or exchange can be processed correctly.

2. Return & Exchange Period

Please submit your return or exchange request within the return period specified in our current store policy, beginning from the original purchase or delivery date, as applicable.

Some items may be excluded from returns or exchanges. Please contact our customer support team if you are unsure whether your item qualifies.

3. Return Shipping

Return shipping arrangements and costs depend on the applicable return policy and the reason for the return.

If your return is eligible for prepaid return shipping, please follow the instructions provided by our customer support team. If you ship an item yourself, we recommend using a trackable shipping service and keeping your tracking number until your return has been completed.

Please package your item securely to prevent damage during transit. We cannot guarantee the recovery of parcels lost in transit without sufficient tracking information.

4. Exchanges

If your exchange request is approved and the requested item is available, we will arrange the exchange according to our current policy.

Please note that replacement items shipped internationally may be subject to applicable customs duties, taxes, or other import fees, which may be the customer’s responsibility.

Please allow time for your returned item to arrive and be inspected. Our customer support team will provide further instructions and updates regarding your exchange.

5. Return Processing

Once we receive your returned item, we will inspect it to confirm that it meets our return eligibility requirements.

Processing times may vary depending on the item, shipping method, and return volume. We will notify you if additional information is needed to complete your request.

6. Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact our customer support team with your order number and a description of the issue. Photos may be requested to help us assess the problem.

We will review your case and advise you on the appropriate next steps in accordance with our store policy and applicable consumer protection laws.

7. How to Request a Return or Exchange

To start a return or exchange, please contact our customer support team through the link below:

Please include the following information in your request:

Your order number.
The item you wish to return or exchange, including its name, size, and color.
The reason for your request.
For exchanges, the preferred replacement item, size, and color, if applicable.
Photos of the item, if it is damaged, defective, or incorrect.

Please wait for return instructions before shipping your item. Keep your tracking number and proof of shipment until your request has been resolved.

8. Important Notes

Items must meet the eligibility requirements stated in this policy.
Return and exchange requests are subject to review.
International orders may be subject to customs duties, taxes, and other applicable fees.
This policy does not limit any consumer rights that cannot legally be excluded under applicable law.

If you have questions about a return or exchange, please contact our customer support team for assistance.